This Privacy Policy explains how Osh Del Mar Restaurants LLC (“OSH Del Mar”, “we”, “us”, “our”) collects, uses, and protects personal data when you visit oshdelmar.com (the “Website”) or interact with us through the Website.
By using the Website, you acknowledge that you have read this Policy. If you do not agree with it, please do not use the Website.
1. Who we are
OSH Del Mar is a restaurant located at Address Beach Resort, Floor M, Jumeirah Beach Residence, Dubai, United Arab Emirates.
Contact for privacy matters: info@oshdelmar.com
Phone: +971 50 914 4215
2. Data we collect
a) Data you provide to us
- Contact forms and enquiries: name, email address, phone number, and the content of your message.
- Newsletter subscription: name (if requested) and email address.
- Reservations and event bookings: name, phone number, email address, party size, date and time, special requests, and payment-related details where prepayment is required. Reservations are processed through our third-party provider SevenRooms (see Section 5). Card details are handled by the payment provider and are not stored on our Website.
- Messaging: if you contact us via WhatsApp or social media, we receive the information you share in those conversations.
b) Data collected automatically
- IP address, browser type and version, device type, operating system, language settings, referring pages, pages viewed, and date and time of access.
- Cookie and similar technology data (see Section 6).
We do not intentionally collect sensitive personal data through the Website. Please do not include it in free-text fields (for example, details about allergies or health should only be shared where needed for your booking, and only as much as necessary).
3. How we use your data
We use personal data to:
- respond to your enquiries and requests;
- process and manage reservations, table bookings, and event bookings;
- send our newsletter and promotional offers, where you have subscribed or otherwise consented;
- operate, secure, and improve the Website and our services;
- analyse Website traffic and measure the effectiveness of our marketing;
- comply with legal obligations and protect our legal rights.
4. Legal basis
We process personal data on one or more of these bases: your consent (e.g. newsletter, non-essential cookies); performance of a contract or steps taken at your request before entering one (e.g. reservations); legitimate interests (e.g. security, Website improvement, defending legal claims); and compliance with legal obligations under applicable UAE law.
5. Sharing your data
We do not sell your personal data. We may share it with:
- Service providers that help us operate the Website and business, including reservation platform SevenRooms, hosting and security providers, email and newsletter tools, analytics and advertising providers, and the Website’s development and maintenance agency.
- Social media platforms if you interact with embedded content or links (Instagram, Facebook, LinkedIn, YouTube, Snapchat, WhatsApp, TripAdvisor).
- Authorities or advisers where required by law, regulation, or legal process, or to protect our rights.
Service providers may only use your data to perform services for us and are required to protect it.
6. Cookies and similar technologies
The Website uses cookies and similar technologies to make the Website work, remember your preferences (such as language), understand how visitors use the Website, and, where applicable, deliver and measure advertising.
- Essential cookies: required for the Website to function.
- Preference cookies: e.g. language selection via our translation tool.
- Analytics and marketing cookies: used only where permitted and, where required, with your consent.
You can control or delete cookies in your browser settings. Disabling some cookies may affect Website functionality.
7. Third-party websites and embedded content
The Website contains links to and embeds content from third parties (e.g. our Instagram feed, social profiles, SevenRooms, review platforms). These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies.
8. International transfers
Some of our service providers may be located outside the UAE. Where your data is transferred abroad, we take steps to ensure it is protected in line with applicable data protection law.
9. Data retention
We keep personal data only as long as needed for the purposes described above, including legal, accounting, and reporting requirements. For example, newsletter data is kept until you unsubscribe, and enquiry and booking records are kept for as long as needed to handle them and for a reasonable period afterwards. When data is no longer required, we delete or anonymise it.
10. Data security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. No internet transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Your rights
Subject to applicable law, you may have the right to:
- access the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request deletion of your data;
- restrict or object to certain processing;
- request data portability;
- withdraw consent at any time (this does not affect processing carried out before withdrawal);
- unsubscribe from marketing emails using the link in any message or by contacting us.
To exercise these rights, contact us at info@oshdelmar.com. We may need to verify your identity before responding.
12. Children
The Website is not directed at children under 18, and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, please contact us and we will delete it.
13. Changes to this Policy
We may update this Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Please review it periodically.
14. Contact us
If you have questions or concerns about this Policy or our handling of personal data:
Osh Del Mar Restaurants LLC
Address Beach Resort, Floor M, Jumeirah Beach Residence, Dubai, UAE
Email: info@oshdelmar.com
Phone: +971 50 914 4215
